Return Exchange and Refund

We encourage our customers to make a cautious purchase. We are also not a large-scale e-commerce platform where refunds, exchanges, and other forms of customer care are worked into the original pricing.

Contact us if you have any questions or concerns about a product before you buy it.

To get in touch with us, kindly write to info@kalamdhari.com or call/text on 9000142664.

RETURNS AND EXCHANGE

Due to the handcrafted nature of our garments, there may be slight variations between products that are not considered flaws. Differences in texture and colour are common evidence of the labor-intensive nature of making these items by hand.

If you require to return or exchange an item, know that we're here to help in any way we can. If there is a problem with your purchase, please let us know within 2 days of receiving the item. To coordinate, please email us a info@kalamdhari.com

We're happy to accept returns if you change your mind, but only if the item hasn't been worn, laundered and the tags are still attached. The goods should be returned in their original, undamaged packaging (e-mailer and packaging bag). Orders placed at retail price, will have any refund or exchange option available, while those purchasing at a sale price are considered final sale. If the returned item meets our standards, we will notify you of our acceptance and issue a refund.

Please send all returns at your expense to: 207, Jubilee Cyber Grande, Kavuri Hills Phase 2, Madhapur, Hyderabad 500081

Please note: CUSTOM hand-painted pieces cannot be returned. They are painted exclusively at the time the order is placed and hence are non refundable.

Items on Sale

Please note, all sale/discounted items are final and we cannot accept exchanges or returns/refunds on sale items. 

Order Cancellation

If you want to revise or cancel an order, please call/text on 9000142664 quoting your name or order number, before the item is dispatched. Once the order is out of our studio, it cannot be cancelled.